Store Policy
Dreamz Salon – Store Policies
Thank you for choosing Dreamz Beauty Salon! We appreciate your business and look forward to providing you with an excellent salon experience.
To ensure a smooth and enjoyable experience for all our clients, please review our salon policies before booking an appointment.
1. Service Refund Policy
All service purchases are final. We do not offer refunds on salon services.
If you are dissatisfied with any aspect of your service, please contact us within 24 hours of your original appointment. Management will review your request and determine whether a service correction can be approved.
Requests for service corrections must be submitted within 24 hours of the original appointment.
All service corrections are subject to management approval.
Approved corrections must be completed within seven days of the original appointment.
A service correction is the salon's standard resolution for service-related dissatisfaction. Nothing in this policy limits any rights or remedies available to customers under applicable law.
2. Appointment Check-In
We kindly ask all clients to arrive at least 10 minutes before their scheduled appointment.
Arriving early allows sufficient time for check-in and helps us stay on schedule for all clients.
3. Appointments for Clients Under 16
Clients under the age of 16 must have a parent or legal guardian present during their appointment or provide prior written parental or guardian permission before receiving services.
Certain services may have additional age-related requirements.
4. Appointment Cancellations & No-Call/No-Shows
We understand that plans can change. We ask all clients to provide at least 24 hours' notice when cancelling or rescheduling an appointment.
No-Call/No-Show Policy
For appointments involving services scheduled to take three hours or longer:
If an appointment is not cancelled at least 24 hours in advance and the client fails to show up for the scheduled appointment, a $50 no-show fee will apply.
The $50 fee must be paid before the client can book another appointment online.
This fee is separate from the cost of any future service and will not be applied toward the next appointment.
Future appointments will not be confirmed until the outstanding $50 fee has been paid.
We appreciate your consideration and ask that you notify us as early as possible if you cannot make your appointment.
5. Walk-In Appointments
Walk-ins are welcome at Dreamz Beauty Salon!
However, availability depends on our current appointment schedule and staff availability. Walk-in clients may experience a waiting period or may need to schedule an appointment for another time.
We recommend booking in advance to ensure availability.
6. Children in the Salon
Clients bringing children to their appointments are responsible for supervising them at all times.
For everyone's safety and comfort, children must remain under the supervision of their parent or accompanying guardian throughout their visit.
7. Accepted Payment Methods
Dreamz Beauty Salon accepts the following payment methods:
Visa
MasterCard
American Express
Cash
8. Product Return & Exchange Policy
All product purchases are final.
We do not accept returns or exchanges on salon products.
We encourage all clients to carefully review their purchases before completing a transaction.
Thank you for understanding and respecting our salon policies.
We appreciate your continued support and look forward to welcoming you to Dreamz Beauty Salon at our Hoboken and Newark locations!